Refund policy

At Paula Cuore, we hope you love your new artisanal jewelry! If for any reason you are not completely satisfied with your purchase, please contact us within 7 days of your delivery date. You can return it to us within 14 days of receiving your order.

Eligibility for Returns:

• Items must be unused, unworn, and in their original packaging.
• Returns must be accompanied by a proof of purchase.

Considerations:

• Sale items, custom or personalized orders are Final Sale and are NOT eligible for a refund or exchange unless they arrive damaged.
• We reserve the right not to accept a return if these conditions are not met.
• All shipping fees are non-refundable.
• Buyers are responsible for the return shipping cost.

Refund Process: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges: If you would like to exchange an item, simply contact us, and we'll be happy to assist you.

How to Initiate a Return: Reach out to our customer service team at paulacuore17@gmail.com and they will guide you through the process.

Thank you for being a part of the Paula Cuore family! If you have any questions or need assistance, we’re always here to help.